Bitcoin.com.au Review

If you’re an Australian investor exploring crypto options, then bitcoin.com.au makes a strong first impression. It positions itself as a simple, local, and secure platform for buying Bitcoin and more, and is particularly aimed at beginners. In this Bitcoin.com.au review we’ll walk through what makes the platform stand out, where it might fall short, and whether it’s a good fit depending on your needs.

What is Bitcoin.com.au?

bitcoin.com.au is a trusted Australian cryptocurrency exchange that has been serving the local market since 2013. It offers a secure and beginner-friendly platform for buying, selling, and storing digital currencies like Bitcoin, Ethereum, and more. The company focuses on simplicity, compliance, and user confidence, making it a go-to choice for first-time crypto investors in Australia.

• Australian-Owned & Regulated: Headquartered in Australia and registered with AUSTRAC, bitcoin.com.au complies with local financial laws, enabling secure AUD transactions through bank transfer (PayID), debit/credit cards, and more.
  
• High-Level Security & Transparency: The platform holds ISO 27001 certification for information security and maintains a strict 1:1 asset reserve policy—ensuring customer funds are fully backed and kept in cold storage.
  
• User-Friendly for Beginners: With a simple, intuitive interface and educational resources, it’s designed to help everyday Australians enter the crypto space with confidence—no prior experience required.

Bitcoin.com.au Review: Key Features

1. Wallet

bitcoin.com.au’s built-in digital wallet is designed for convenience and robust security, giving users a seamless experience when storing and managing crypto assets alongside Australian dollars.

Detailed Bullet Points:

• Supports all listed cryptocurrencies and AUD in a single, unified wallet.
  
• Instant access to wallet via web and mobile platforms.
  
• Majority of customer funds stored in offline, geographically dispersed cold storage vaults.
  
• Cold storage protected by multi-signature authorization and layered encryption.
  
• Users retain full custody through segregated wallets (no pooled wallets).
  
• Integrated with buy/sell functionality, eliminating the need to transfer assets externally.
  
• Internal transaction monitoring and fraud detection systems to safeguard wallet activity.

2. Multi-User Accounts

The multi-user feature allows the account owner to delegate access to others while maintaining full control over roles and permissions, ideal for business and investment structures.

Detailed Bullet Points:

• Up to 5 types of roles: Viewer, Trader, Trader with Restricted Withdrawals, Trader with Withdrawals, Administrator.
  
• Viewers can monitor account activity but cannot initiate transactions.
  
• Traders can buy/sell but are restricted from modifying settings or initiating withdrawals (unless specifically granted).
  
• Secondary users cannot override or remove the primary account holder.
  
• Company, Trust, and SMSF accounts can assign 2 Administrators and 2 of each other role type; Personal accounts can assign 1 Administrator and 1 of each other role.
  
• Action history for each secondary user is recorded and can be audited.
  
• Ensures secure and compliant team-based crypto management.

Also, you may read Ultimate Crypto Trading Guide for Beginners

3. Tax Calculator

bitcoin.com.au integrates a crypto tax calculator built to simplify reporting and compliance with Australian tax laws.

Detailed Bullet Points:

• Tracks all transactions, capital gains/losses, and cost bases in AUD.
  
• Provides export-ready reports suitable for ATO submissions or tax agents.
  
• Identifies tax-saving opportunities through smart accounting methods.
  
• Offers exclusive 30% discount on premium tax software integration.
  
• Syncs automatically with your bitcoin.com.au transaction history.
  
• Reduces manual record-keeping and spreadsheet errors.

4. SMSF Accounts

bitcoin.com.au allows SMSFs (Self-Managed Super Funds) to invest in cryptocurrencies while remaining compliant with Australian superannuation rules.

Detailed Bullet Points:

• Full support for crypto investing via SMSF structures.
  
• Requires valid trust deed, SMSF bank account, and investment strategy aligned with crypto.
  
• AUD deposits accepted via bank transfer, PayPal, and debit/credit cards.
  
• Access to institutional-grade OTC desk for large volume trades.
  
• Fast verification process: sign-up in minutes, account approval within 1–2 business days.
  
• Enables secure asset separation as required by SMSF regulations.

5.  Trust Accounts

bitcoin.com.au provides an easy setup process for family or legal trusts looking to hold and manage crypto assets.

Detailed Bullet Points:

• Structured for estate planning, wealth protection, or beneficiary-based investing.
  
• Requires legal trustee documentation, ID, and proof of address.
  
• Same security, cold storage, and 1:1 reserve protections as standard accounts.
  
• Multi-user role delegation supported for fiduciary control and oversight.
  
• Can be set up in minutes; verification typically completed within 48 hours.

6.  Company Accounts

Business users can open a company account to gain access to crypto markets in a compliant and team-friendly environment.

Detailed Bullet Points:

• Suitable for corporate treasury management, fintech companies, or crypto-exposed businesses.
  
• Requires company extract (ABN/ACN), director ID, and proof of address for compliance.
  
• Enables large transaction handling through the platform’s OTC desk.
  
• Offers flexible multi-user account controls for internal teams.
  
• Fast registration and verification tailored for corporate structures.
  
• All transactions and balances reported in AUD for simplified accounting.

Bitcoin.com.au Fee Structure

bitcoin.com.au follows a simple, transparent fee model designed to be beginner-friendly. Whether you’re buying, selling, depositing, or withdrawing, the platform aims to make its costs clear and upfront, avoiding hidden or overly complex charges. Here’s a breakdown of the key fees across trading, deposits, and withdrawals.

1. Trading Fees

bitcoin.com.au charges a flat 1% fee on every buy or sell transaction. This straightforward structure makes it easy to understand your costs without needing to interpret complicated tiered maker/taker models.

Key Points:

• 1% flat fee applied on both buy and sell orders.
• No volume-based discount tiers or advanced trading fee models.
• Best suited for casual traders or long-term investors.
  

2. Deposit Fees

Depositing funds into your account is mostly free when using Australian payment methods. International cards and some small deposit thresholds may attract minor charges.

Key Points:

• Bank transfer (AUD): Free.
• PayID (instant AUD): Free.
• Australian debit/credit card: Free.
• International debit/credit card: 3.5% fee.
• Deposits under $100 may incur a small processing fee (e.g., $0.99 in some cases).
  

3.  Withdrawal Fees

Withdrawing funds from bitcoin.com.au is generally free for AUD transfers, though crypto withdrawals vary depending on the network.

Key Points:

• AUD withdrawal via standard bank transfer: Free.
• Instant AUD withdrawals via PayID/NPP: $1.50 fee.
• Crypto withdrawals: Vary depending on the coin and network congestion, as network fees are passed on to the user.
  

4.  Spread and Additional Considerations

In addition to the listed fees, users should be aware of potential price spreads between the buy and sell rates on the platform. This is common across broker-style exchanges and is not always visible in the fee breakdown.

Key Points:

• Spread may slightly increase the effective cost of buying or selling.
• Network fees for crypto withdrawals are variable and depend on blockchain conditions.
  

Bitcoin.com.au Review: Available Payment Methods 

Bitcoin.com.au offers a range of convenient payment options for buying cryptocurrency. Users can fund their accounts through bank transfer, credit or debit cards, or PayPal for quick and flexible transactions. 

For larger investments, the platform also provides OTC (Over-The-Counter) services, which offer personalised support and deeper liquidity for high-volume trades. These methods make it easy for both everyday users and serious investors to access the crypto market with confidence.

Bitcoin.com.au Review: Security

Security is a major selling point for bitcoin.com.au. It offers a multi-layered approach that includes international certifications, cold storage solutions, and user-level protections to ensure both digital and operational safety.

1. Institutional-Grade Security Measures

bitcoin.com.au is certified under ISO 27001, the international gold standard for information security management. This certification confirms the platform’s commitment to handling user data and assets with strict protocols. From system access controls to encrypted databases, every aspect of its infrastructure is designed to minimise risk and prevent unauthorised access.

Key Points:

• ISO 27001-certified for global information security standards.
• Enforces strict internal policies for data handling and user protection.
• Regularly audited to ensure continuous compliance and system integrity.
• Uses secure development and deployment practices across its systems.

2.  1:1 Asset Reserves & Custody Transparency

Unlike some exchanges that use fractional reserves or third-party custodians, bitcoin.com.au operates on a strict 1:1 reserve model. This means every dollar and crypto coin deposited is fully backed and available at any time. All client funds are kept segregated from company assets, and the platform itself serves as the sole custodian, reducing exposure to counterparty risk.

Key Points:

• Maintains a 1:1 reserve policy—no lending or rehypothecation.
• Client assets are kept completely separate from operational funds.
• No third-party custodians—bitcoin.com.au manages all assets directly.
• Withdrawals are always available, even during high-demand periods.
  

3. Cold Storage Vaults for Maximum Safety

Security of digital assets is enhanced through extensive use of cold storage. Over 97% of all cryptocurrency held on the platform is stored offline in secure, geographically distributed vaults. These cold wallets are protected by multi-signature protocols and physical security, making them practically immune to online attacks.

Key Points:

• More than 97% of crypto held in offline cold wallets.
• Cold storage locations are geographically dispersed and highly secured.
• Access to cold wallets requires multiple authorisations (multi-sig).
• Assets remain insulated from internet-connected systems and external threats.

4.  User-Level Security Features

bitcoin.com.au gives users strong tools to protect their accounts from unauthorised access or malicious activity. Two-factor authentication (2FA) is standard, and users can enable whitelisting for devices and IPs. Additional safeguards like withdrawal delays after sensitive changes and a duress password feature offer further protection in high-risk situations.

Key Points:

• Two-factor authentication (2FA) required for all accounts.
• Alerts for logins, withdrawals, and password changes.
• Automatic withdrawal holds after account setting changes.
• Optional IP and device whitelisting for secure access.
• Duress password allows safe login under forced conditions.

5.  Independent Audits & Regulatory Oversight

bitcoin.com.au is a registered Digital Currency Exchange (DCE) with AUSTRAC, Australia’s financial intelligence and anti-money laundering regulator. The platform also undergoes external audits to verify that its holdings match customer balances and that security practices are upheld. This combination of compliance and transparency provides added assurance for users.

Key Points:

• Registered with AUSTRAC under Australian AML/CTF laws.
• Undergoes external audits to validate asset holdings.
• Complies with all applicable financial regulations in Australia.
• Publicly transparent about its reserve structure and compliance status.

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Bitcoin.com.au Customer Support

bitcoin.com.au offers a multi-channel support system designed to assist users at every stage of their crypto journey. The platform features a comprehensive Help Centre, where users can browse categorized guides, how-tos, and troubleshooting articles covering account setup, verification, deposits, withdrawals, and trading.

 A detailed FAQ section is also available, addressing common queries related to fees, security, and account types. 

For more direct assistance, users can submit a support ticket through the website’s contact form. bitcoin.com.au also maintains active social media profiles on platforms like Facebook, X (formerly Twitter), and Instagram, where users can receive updates or engage with the support team. 

While there’s no live chat or phone support currently offered, the platform’s help content is robust, easy to navigate, and tailored for both beginners and experienced users alike.

Bitcoin.com.au Mobile Application

The bitcoin.com.au mobile app is designed to give Australian users a seamless and secure way to buy, sell, monitor, and store cryptocurrencies from their phone. It supports both iOS and Android, and features a user‑friendly interface aimed at beginners as well as more experienced crypto investors.

 Key Features of the App

• Open a free account and start trading in minutes—verify identity, deposit AUD, buy crypto.
• Instantly deposit funds using multiple methods such as PayID, bank transfer, credit/debit card or PayPal.
• Buy, sell and hold a wide range of popular cryptocurrencies directly in the app. 
• Secure wallet built into the app: send and receive crypto, monitor portfolio value, all with mobile access.
• High‑security features such as two‑factor authentication (2FA), encryption and offline vault storage of most assets.
• Ratings from users: average ~4.6 to 4.7 stars across App Store & Google Play, indicating good overall satisfaction. 

Conclusion

bitcoin.com.au stands out as a reliable, beginner-friendly, and fully compliant cryptocurrency platform tailored specifically for Australian users. 

With its strong security framework, simple fee structure, and support for local banking and AUD transactions, it offers a smooth onboarding experience for those new to crypto, as well as robust tools for more serious investors like SMSFs, trusts, and businesses.

The platform’s emphasis on safety—through ISO 27001 certification, 1:1 reserves, cold storage, and AUSTRAC registration—adds a high level of trust. Its mobile app, multi-user features, and tax reporting tools further enhance convenience for individuals and organisations alike.

While the 1% flat trading fee may be higher than global exchanges for frequent or high-volume traders, the trade-off is local support, security, and simplicity. For Australians looking for a trustworthy and easy-to-use crypto exchange, bitcoin.com.au is a solid, well-rounded choice.

Frequently Asked Questions