24-hour response · Mon–Fri · Direct from the founder

Reach us directly.

Pre-sales, refunds, partnerships, bug reports — pick whichever channel works best. The same person who writes the signals replies to your email.

Response times

What to expect.

We’re a small team. Honesty about timing beats fake “24/7 support” claims.

Topic Typical reply time
Pre-sales questions< 6 hours
Refund requests< 48 hours
Bug reports / website issues~ 24 hours
Partnership / affiliate inquiries2–3 business days
General questions~ 24 hours

All times Mon–Fri (office hours). Weekends slower.

⚠️ We never DM you asking for money. All paid subscriptions go through im.page/coincodecap. Only verified Telegram admin: @gaurav_zen. Anyone else is impersonating us — block and report.
Anti-impersonation · Save this page

Two official handles. Nothing else is us.

If someone messaged you claiming to be CoinCodeCap, screenshot it and verify against these two cards. There is no third handle, no “support team,” no offshore wallet. Anyone asking for payment outside our checkout is a scammer.

Official · Free
Public channel
@coincodecap
t.me/coincodecap
Name: CoinCodeCap Type: Public channel Cost: Free
Join the Free Channel
Verified · Only admin
Admin handle (only one)
@gaurav_zen
t.me/gaurav_zen
Name: Gaurav Agarwal Role: Founder DMs for $$: Never
Message Admin
Anyone doing ANY of these is not us
  • DMs you asking for crypto / card payment
  • Claims to be “CoinCodeCap support” from a different handle
  • Sends you a wallet address to fund
  • Promises guaranteed profits or fixed returns
  • Asks you to install a third-party app or APK
  • Uses an admin handle other than @gaurav_zen
  • Channel name spelled CoinCodeCaps, Coin-Code-Cap, CoinCodeCapVIP, etc.
  • Asks for your exchange API keys or recovery phrase

Quick verify: URL is exactly t.me/coincodecap  ·  Channel name is exactly CoinCodeCap  ·  Admin handle is @gaurav_zen, no other

Seeing an impersonator? Email [email protected] with a screenshot — we’ll add them to our public block-list and report to Telegram.

Or send a message

Use the form for anything that needs more space.

For refund requests, include your subscription email and approximate purchase date — speeds things up.

We typically reply within 24 hours, Mon–Fri.

Before you message us

You might find your answer here.

How do I request a refund?

Email [email protected] within 7 days of purchase with your subscription email. We refund in full, no questions, no forms. Processed within 48 hours.

I think someone is impersonating you on Telegram.

Very likely. Only @gaurav_zen is verified. Anyone else messaging you about CoinCodeCap, asking for payment, or claiming to be “support” is a scam. Forward the screenshot to [email protected] and we’ll add them to our blocked list.

I subscribed but didn’t get the Telegram invite.

The invite is sent automatically from InviteMember. Check your spam folder. If it’s not there after 30 minutes, email us with the email you used to subscribe and we’ll resend it.

I want to become an affiliate.

We pay 20% of every referral’s subscription, every month for as long as they’re a subscriber. See the affiliate page →

See all FAQs →

Risk Disclosure: Crypto trading involves substantial risk of loss. Past performance does not guarantee future results. Educational and informational signals only — not personalized financial advice.